Terms of service

1. Seller. Pine Pottery, Obrt za izradu i trgovinu, vl. Vesna Medić, Mosećka 48, 21000 Split, Croatia. OIB: 14271271876. Registered in the craft register (Obrtni registar), Upravni odjel za gospodarstvo, EU fondove i poljoprivredu, Split; MBO 98311158. E-mail: pinepottery.art@gmail.com · Phone: +385 91 148 8888.

2. Scope. These terms apply to all purchases made through www.pinepottery.art. The terms in force on the day you place your order apply to that order.

3. Products. All products are handmade, and each piece is unique. Small differences in shape, colour, glaze and size compared with the photos are part of the handmade character and are not a defect. Dimensions and volumes are approximate.

4. Prices. Prices are in euros (EUR). The business is not in the VAT system; VAT is not charged under Art. 90(1) of the VAT Act. Shipping costs are shown at checkout before payment and are described in the Shipping policy.

5. Order and contract. By placing an order you make an offer to buy. The contract is concluded when you receive the order confirmation e-mail. If a product is no longer available, I will let you know and refund any payment in full.

6. Payment. You can pay using the methods offered at checkout. Card payments are processed securely by the payment provider; I never see your card details. For bank transfer, the order ships once payment has been received.

7. Delivery. Delivery is described in the Shipping policy. Risk of loss or damage passes to you when you, or someone you name, receive the item.

8. Right of withdrawal. Consumers can withdraw within 14 days of receiving the item, as described in the Return and refund policy, which also includes the model withdrawal form. Custom orders are excluded.

9. Defects and warranty. Statutory liability for material defects applies under the Croatian Civil Obligations Act. These terms do not limit your statutory rights as a consumer.

10. Complaints. Send written complaints to pinepottery.art@gmail.com or to the address above. I will confirm receipt and reply within 15 days. Consumers may also contact the competent out-of-court consumer dispute resolution body in the Republic of Croatia.

11. Privacy. Personal data is handled as described in the Privacy policy.

12. Law. Croatian law applies. If you are a consumer living in another EU country, you keep the protection given to you by the mandatory laws of your country, and you can also bring a claim in the courts of your country.

13. Language. These terms are available in Croatian and English.

Last updated: 16 October 2026